Question 1

What services does HiYa HomeCare Co. provide?

Accepted Answer

We provide personalised in-home care and disability support for clients of all ages. Our services include:
Daily living assistance
Personal care support (bathing, grooming, mobility)
Community participation and social support
Clinical nursing support, including medication management and health monitoring
Respite care for families and carers
All services are delivered by trained, compassionate support workers tailored to each client’s individual needs.

Question 2

Who can receive support from HiYa HomeCare Co.?

Accepted Answer

Our services are available to anyone who requires in-home support or disability assistance, regardless of age. Whether you need help with daily tasks, clinical nursing, or community engagement, we can create a care plan that fits your needs.

Question 3

Where do you provide services?

Accepted Answer

We proudly serve Bundaberg, Moore Park Beach, Bargara, Burnett Heads, Childers, and surrounding areas. Our support is delivered in the comfort of your own home, ensuring convenience and personalised care.

Question 4

How do I get started with HiYa HomeCare Co.?

Accepted Answer

Getting started is easy! Contact us by phone, email, or through our online enquiry form. We’ll discuss your needs, create a tailored care plan, and match you with the right support worker for your situation.

Question 5

Are your support workers trained and qualified?

Accepted Answer

Yes! All our support workers are fully trained, experienced, and committed to providing high-quality, safe, and compassionate care. Clinical nursing staff are qualified professionals able to provide health monitoring and medication support.

Question 6

Can I choose my support worker?

Accepted Answer

We aim to match each client with a support worker who best fits their personality, needs, and preferences. Your comfort and trust are our priority, so we work closely with you to make the right match.

Question 7

Do you offer respite care?

Accepted Answer

Yes! Our respite care services give families and carers a break while ensuring your loved one continues to receive safe, high-quality support. Respite care can be arranged short-term or on a regular schedule.

Question 8

How is the cost of care determined?

Accepted Answer

Costs vary depending on the level of support, type of services, and frequency. We provide transparent information and can help you understand funding options, including NDIS support where applicable.

Question 9

What makes HiYa HomeCare Co. different?

Accepted Answer

We combine professionalism, experience, and compassion. Our tailored care plans, trained staff, and local knowledge ensure our clients receive personalised support that enhances independence, wellbeing, and quality of life.

Question 10

Supported Independent Living (SIL)

Accepted Answer

HiYa HomeCare Co. now offers Supported Independent Living (SIL) for clients who require more structured support while living as independently as possible. Our SIL house in Bundaberg provides a safe, welcoming home where residents can enjoy:
Personalised support tailored to individual needs
Assistance with daily living tasks, meals, and medication management
Opportunities for community engagement and social participation
A friendly, professional team available to support residents 24/7

Our SIL program is designed to empower clients to live safely and confidently, while maintaining independence and connection to their community.
Learn more about our SIL services or contact us to see how we can support you or your loved one.

FAQ

Frequently asked questions